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Return Policy

Jockey provides 7-days of return to its customers so that they can return/exchange on time. However, this policy is not applicable to briefs, intimate wear, panties, shape wears, thermals, socks, and other products falling in innerwear category. Return is also subjected to the following conditions-

The item mustn’t be washed, used or damaged

There shouldn’t be any stains, marks, holes and stitches in the product while returning

All the tags and packaging should be kept intact

Original invoice also needs to be returned with the item

Product must reach in sellable condition.

Refund

Refund against the returned product is processed only when the item is received by Jockey. The amount is processed to the original mode of payment selected by the customers. The time of refund depends upon the payment mode chosen. In case of COD, you have to provide bank details to which the refund amount will get processed.

Payment Modes Accepted at Jockey

Jockey gives you the choice to select any of the payment methods to complete your order: Cash-on-delivery, net banking, credit cards and debit cards. For COD, you have to bear delivery charges as well and this option is only available for certain pin codes. Therefore, it is suggested that you carefully check your pin code before selecting this option for shopping on Jockey.com. Shipping charges are applied to orders below Rs. 599/-.